My computer was stolen. How do I deactivate the Production Premium Suite that was installed on it.

Forum|Forum|10 years ago
August 10, 2015
1 reply
762 views

Creative Suite 6 Production Premium was intalled on a Surface Pro 3 that was stolen. How do I deactivated the serial number so I can install it on a replacement machine? There appears to be no

way to contact someone at Adobe about this issue.

This topic has been closed for replies.

Correct answer thomash51491736

try a different browser and make sure your browser allows cookies.

Browser did not matter. I had to say I was with a non-profit to get to a chat. They transferred me to support who fixed the issue.

Tom

Sent from my iPhone

kglad

Community Expert

if that was part of a cc subscription, install the cc desktop app on your new computer and sign in, Download Adobe Creative Cloud apps | Free Adobe CC trial

if you're signing in on a 3rd computer, you will be prompted to sign out from the other two. that will stop the cc apps from working on the stolen computer.

thomash51491736Author

Participant

Thank you for your suggestions. This was a purchased Creative Suite 6 Production Premium. I have it installed on my desktop and the stolen Surface Pro 3. I have the serial number. I just need to be able to activate it on a new replacement portable

once I purchase a new one. I don't know how to do this without being able to contact someone adobe licensing.

kglad

Community Expert

you posted in the wrong forum, then.

contact adobe support and request an activation count reset, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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