my computer was stolen. Is it possible to change my serial number or deactivate the software on a computer I don't have. I'm using Adobe Creative Suite and Web Premium CS6 Student Edition on a PC.

Forum|Forum|10 years ago
July 29, 2015
2 replies
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My computer was stolen. Is it possible to change the serial number or deactivate the program on a computer I don't have? I'm using Adobe Creative Suite CS6 Student Edition on a PC.

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Correct answer Sheena Kaul

Hi Tiffanie,

Please Contact Customer Careto get the deactivation request addressed.

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Regards,

Sheena

Rajashree Bhattacharya

Legend

We will not be able to deactivate it or change the serial number, however, if the stolen laptop user is asked for Adobe ID , he will not be able to provide it or activate it during reinstall.

Regards

Rajashree

R

ronbrp

Participating Frequently

I have the same issue...stolen laptop.....it is active so the above answer means that they can use my copy forever???? and I can't get it on a second computer again????

Sheena Kaul

Legend

Ron please Contact Customer Care for the deactivation.

Sheena KaulCorrect answer

Legend

Hi Tiffanie,

Please Contact Customer Careto get the deactivation request addressed.

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Regards,

Sheena

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