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samw99
Participant
April 6, 2016
Answered

my computer went away for repair and i am unsure how to reinstall lightroom 6. help please

  • April 6, 2016
  • 1 reply
  • 584 views

how do I reinstall lightroom? I have a redemption code which I used when first purchasing lightroom. I am pretty bad with computers too.

This topic has been closed for replies.
Correct answer Ned Murphy

That redemption code you had should have been used to acquire a serial number.  The serial number is what you will need in order to get a new installation activated.    If you did not deactivate before you uninstalled then you should contact Adobe Support and ask them to reset your activations.

http://helpx.adobe.com/x-productkb/global/find-serial-number.html

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)

https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

Download Lightroom 6

https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

https://helpx.adobe.com/creative-cloud/help/download-install-single-app-Lightroom-6.html

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
April 6, 2016

That redemption code you had should have been used to acquire a serial number.  The serial number is what you will need in order to get a new installation activated.    If you did not deactivate before you uninstalled then you should contact Adobe Support and ask them to reset your activations.

http://helpx.adobe.com/x-productkb/global/find-serial-number.html

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)

https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

Download Lightroom 6

https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html

https://helpx.adobe.com/creative-cloud/help/download-install-single-app-Lightroom-6.html

samw99
samw99Author
Participant
April 6, 2016

thanks for your reply Ned. I will try again. live chat doesn't seem to be working.

Ned Murphy
Legend
April 6, 2016

You're welcome.  Make note of the maneuverings I included regarding connecting to chat.