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ChrisM3141
Participant
January 30, 2020
Question

My Coworkers account is blocked

  • January 30, 2020
  • 2 replies
  • 256 views

I made an account for my coworker with his e-mail adress but had to delete it later. Now i need to do it again but  if i try to make a new account with the same e-mail it says that an account with this e-mail already excists. If i want to log in with this e-mail it says that this account is temporarily blocked. My Coworker only has this one e-mail he can use for work. What can i do?

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2 replies

Just Shoot Me
Just Shoot Me
Legend
January 30, 2020

Why did you have to Delete it?

Once you create an Adobe ID, even if you never use it, there is no reason to delete it. That is unless you never ever plan on using that account again.

 

As above you need to contact adobe directly.

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    January 30, 2020

    You will have to contact Adobe's customer support directly. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Click the following to contact Adobe customer support staff for help: 

    https://helpx.adobe.com/contact/support.html

    Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.
    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

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