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My creative cloud app wont install

Forum|Forum|12 years ago
June 18, 2013
10 replies
43423 views

I have followed instructions given on forum after members have complained of similar issues but to no avail. I have quit everything, logged out etc and but its almost like the app is on a constant loop with no result. I click download and it goes back to same page - click again and it may go to instructions on how but never begins.

Creative Cloud

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Correct answer taliesinangelus

nicola, I experienced the same situation you did and only through much combing of the forums did I hit upon the direct link to the DMG download: http://ccmdls.adobe.com/AdobeProducts/PHSP/14/osx10/AAMmetadataLS20/CreativeCloudInstaller.dmg

I never could get it to autoupdate but it installed when I did this. Go figure.

ABFA_Sandy

Participant

Nope Didn't work for me! Uninstalled ALL Adobe files and tried downloading on three different Browsers. Adobe.... sort your act out, this reminiscent of Quark 4. Look where they are now!

ProDesignTools

Community Expert

Hi Mark,

What exact problem did you have? Did you get any messages, errors, or otherwise?

Have you tried the new Adobe CC 2014 direct download links? (the latest release for Windows or Mac)

Please be as specific as you can as to what happened for us to try to help – thanks.

V

vrsoffice.

Participant

The direct link for the Adobe Application Manger is: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

N

nicola

Participant

First, apologies — I'm a bit aggravated. I've been troubleshooting and trying the suggested solutions listed here as well as in other areas of the support forums since last night. Nothing has worked to solve my issue.

I am running Mac OSX 10.8.4 (100% up to date), on a MacBook Pro. I meet all specification requirements for the latest release of Creative Cloud.

When I originally visited the app download center, I first tried to download the Creative Cloud desktop app. After clicking the download button, the AAM opened, but nothing else happened. It did not auto-update as it's meant to. I have tried downloading with Safari, Chrome and Firefox so far. Nothing. I've also cleared my cache and retried.

Still, the new CC apps were listed in the AAM for installation. So, I tried installing Photoshop, Indesign, and Illustrator. All of these apps downloaded/installed and seem to work just fine.

The issue is that the Creative Cloud desktop app will not install (or rather initiate the auto-update to AAM as it's supposed to).

I have tried renaming the OOBE folders as suggested. After doing so and restarting my machine, I visited the download link: http://download.adobe.com/pub/adobe/creativesuite/cs/mac/ApplicationManager7.0_all.dmg to try the direct download again. This does not work.

I'm currently at square one again and am simply waiting to find out if there is going to be some sort of update that Adobe is going to provide so users do not have to troubleshoot this issue as we've been trying to. I'm sure I'm not alone in that this is incredibly aggravating (especially since support reps keep asking us to try redownloading the same dmg with no results). Please provide a solution and let us know when it has been released. Thank you.

T

taliesinangelusCorrect answer

Participating Frequently

nicola, I experienced the same situation you did and only through much combing of the forums did I hit upon the direct link to the DMG download: http://ccmdls.adobe.com/AdobeProducts/PHSP/14/osx10/AAMmetadataLS20/CreativeCloudInstaller.dmg

I never could get it to autoupdate but it installed when I did this. Go figure.

N

nicola

Participant

Taliesinangelus - You, my friend, are AWESOME! Thank you so much. It worked. I just wonder why support reps keep sending people to the AAM download to update when it's obviously not working! Why not supply users with the .dmg link you supplied me?

Again, thank you! I really appreciate it.

www_jmalmsten_com

Known Participant

OK, I am now even more at a loss of options...

The farthest I have gotten at all is that I manually downloaded the Creative Cloud installer. It installs, says "launching creative cloud"... closes the window, then NOTHING. No error message. No nothing. Just closes. I try to open creative cloud after this installation. But again. No error message. No nothing. Nothing happens.

I had a conversation going about this on the facebook messenger, then after 12 hours of no reply I get redirected here. Where noone is experiencing this problem... So I'm thinking to myself... ok? Now what?

On page 2 of replies I find the instructions to download the cleaner tool. So I figure, this might be why I was directed here. So I download the cleaner tool. Run it. Finished with a ton of access denied errors according to the log file that is saved in a hidden folder (?!!!). So I run it again with administrator priviliges (by right-clicking the program in Win 7 64bit and choosing to run as administrator) Finished with the same tonnage of errors.

I try renaming the mentioned OOBE-folders. Do a new install of the creative cloud app. Get the failed to install error message (WOHO! First time I've gotten one!)

Then, in a fit of pure desperation I go ahead and clear out anything in my control panel uninstall utility that has the publisher Adobe. This included literally anything. Even stray victims like Acrobat Reader and Flash Player. Just to make damned sure nothing was left. I then rebooted the computer yet again. Did the cleaner tool. Which for once completed without reported errors. DELETED the OOBE-folders. And did another attempt at installing creative cloud app.

You know what? Another time now... I am back at the beginning. The installer says it finished installed. No error message. No nothing. And then NOTHING happens... The shortcut on the desktop still does NOTHING. Just sits there when double-clicked and acts like I never touched it.

I am now tempted to go through and do a total manual cleansing of ANY folder in my computer named adobe to see if this will give the desired result. But I know from experience that such haphazard methods don't necessarily work that well.

So again. Like I said in the facebook conversation that redirected me here... Any suggestions. Any at all? Because right now I'm on the brink of doing a full re-install of windows 7 if the manual cleansing doesn't work.. And I'm not sure I'm willing to risk the cleansing until I hear a recommendation from adobe to embark on it.

So... any suggestions?

www_jmalmsten_com

Known Participant

Oh, I tried launching the creative cloud setup as admin. Still nothing. I tried Launching the Icon on the desktop as admin. I get a prompt from windows asking if I want to let it make changes to my system. I click yes... and...

.,..

nothing...

www_jmalmsten_com

Known Participant

Ok. So I have figured this much out: Doing an attempt at installing the Creative Cloud App without error-messages basically triggers the errors in the cloud cleaner. It seems like the installer finishes but then doesn't relinquish the claim to the folders that the cleaner wanted to delete...

I tried this too then. I did a reboot after doing a failed install. Then I did the cleaner, which now works without errors since the reboot clears the claim on the folders. Then I did another attempt at installing the Creative Cloud Desktop App, this time using the right-click to run as admin. This made the installer go through the complete installation without having to ask me for permission halfway through... aaaaand...

nothing... Still nothing... still no response while clicking away at the resulting shortcut...

C

Chris__K

Participant

Hi

Encountered same Problems: Kicked all Preferences connected to Creative Cloud as well as Application Manager on User Lirary Level (OS X) and System Library Level in Application Support, seems to work ...

Lhuis

Participating Frequently

The Adobe Creative Cloud Cleaner Tool helps resolve installation problems for Adobe Creative Cloud, Adobe Creative Suite 6, Adobe Creative Suite 5 - 5.5, Adobe Creative Suite 4, and Adobe Creative Suite 3 software. The tool can also clean up install records for any pre-release (beta) installations of these products. Recommend using this option to solve the above problem and then install, I hope the information will be helpful, cheers!

http://www.adobe.com/support/contact/cscleanertool.html

K

keslerb

Participant

I have sucessfully downloaded all the new cc apps except the creative cloud app itself, it doesn't even show up in manager, and if I try to download from site, manager comes up with no cc app?

Arpit Kapoor

Participating Frequently

Which creative cloud manager are you refering to here? Is it the Adobe Application Manager or the Creative Cloud desktop app?

Which OS do you have?

D

dozegfx

Participant

For all those stuck... this will install the latest CC Manager.

MAC: http://download.adobe.com/pub/adobe/creativesuite/cs/mac/ApplicationManager7.0_all.dmg

PC: http://download.adobe.com/pub/adobe/creativesuite/cs/win/ApplicationManager7.0_all.exe

And get back to installing...

F

fleet117

Participating Frequently

Those links above work but they are for the installer from March, not the most recent and up to date installer/manager. I would like to install clean from the latest version rather than installing an old version and upgrading.