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CelticArtistSandy
Participant
July 28, 2015
Answered

My creative cloud crashes as soon as I try t load it up from the desk top??? any one who can help me?

  • July 28, 2015
  • 1 reply
  • 386 views

Hei Everytime I try to load up the Creative cloud from my desk top it crashes!! I have tried to re-install it but nothing works can anyone help. I have tried contacting Adobe but I just get a reply to say the mail box is full, this is very frustrating.

Sandra

This topic has been closed for replies.
Correct answer Anupriya Khare

Hi,

Please remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

Hope this will help you.

Regards,

Anupriya Khare

1 reply

Anupriya Khare
Anupriya Khare
Participating Frequently
July 28, 2015

Hi,

Could you please provide the screen shot of the error message.

Also please let us know the OS you are using.

Regards,

Anupriya Khare

C
CelticArtistSandyAuthor
Participant
July 28, 2015

This is all I get! and I am using OsX Yosomite version 10.10.3 I have been using adobe creative cloud since the 27th of August 2014 It is not quite due for renewal yet.

Anupriya Khare
Anupriya KhareCorrect answer
Participating Frequently
July 29, 2015

Hi,

Please remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

Hope this will help you.

Regards,

Anupriya Khare

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