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A
ADO2
Inspiring
February 2, 2015
Answered

My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?

  • February 2, 2015
  • 1 reply
  • 268 views

My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do? Shall I uninstall and reinstall Creative Cloud?

I have a stationary Mac (a bit old).

Thank you in advance.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Bladlus please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 2, 2015

Bladlus what version of Mac OS are you using?  What steps have you implemented to resolve the inability to interact with the Creative Cloud Desktop application?  Were any changes recently made to the computer?

A
ADO2Author
Inspiring
February 3, 2015

Hello, it is a stationary Mac OS X, version 10.7.5

Adelheid

Fra: Jeff A Wright <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>>

Svar til: "jive-273887650-18nky-2-49cij@adobe-v7.hosted.jivesoftware.com<mailto:jive-273887650-18nky-2-49cij@adobe-v7.hosted.jivesoftware.com>" <jive-273887650-18nky-2-49cij@adobe-v7.hosted.jivesoftware.com<mailto:jive-273887650-18nky-2-49cij@adobe-v7.hosted.jivesoftware.com>>

Dato: Monday, February 2, 2015 8:08 PM

Til: Adelheid Ottesen <adelheid.ottesen@stormgeo.com<mailto:adelheid.ottesen@stormgeo.com>>

Emne: My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?

My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?

created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/7154587#7154587>

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
February 3, 2015

Bladlus please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

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