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M
M+A Matting
Participant
April 22, 2013
Question

My Creative Cloud is in asks for a serial number when I try to login

  • April 22, 2013
  • 2 replies
  • 798 views

Hi,

I have the same problem. We purchased creative cloud for teams on Friday. Now it is Monday. When I first started the apps I did not get any screen where it said that I was in trial mode. When I started the apps a second time the trial mode screen came up. I signed up but then it askes for a serial number. I already followed the steps from http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html but I got stuck at step 4. I cannot click deactivate because it is in grey.

I upgraded from CS4 Standard. I tried we deactivating those programs but that did not work either.

The computer is Windows 7 Professional

Can someone help me?

    This topic has been closed for replies.

    2 replies

    A
    Adobe Employee
    Abhijit_Kr_
    Adobe Employee
    April 22, 2013

    Hi llsem16,

    As you mentioned that you have Creative Cloud for Team Subscription, did you send an invitation to yourself from the Admin Console(Creative.adobe.com) and accepted the same. If yes then please try updating AAM from the below mentioned link and try launching the software again.

    http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437

    Also please check for any entries in Host file in this location

    Run-drivers-etc-hosts. Please open hosts file using notepad and if you find any Adobe entries then run this Microsoft fix it to fix the issue.

    http://support.microsoft.com/kb/972034

    Hope this helps.

    Regards,

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    April 22, 2013

    Branching this to a new discussion as the previous discussion was Mac OS specific.

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