Skip to main content
C
cancy
Participant
May 5, 2014
Question

My creative cloud keeps loading. Would you may fix that, please?

  • May 5, 2014
  • 4 replies
  • 22497 views

It keeps loading all the time even I quit then re-open again. I use Mac. Thank you

This topic has been closed for replies.

4 replies

L
lalia10610
Participant
June 25, 2020

Same it has been happening for some time now and when I read the reviews they were all so good and I was excited to see it but it took forever. I am on a google chromebook.

sarahl23409281
sarahl23409281
Participant
March 15, 2018

Hey there!

Just had the same problem with my creative cloud as well.
I just went to my task manager and ended all the tasks related to adobe programs and then re-launched the creative cloud app!

Stopped loading and opened withing two seconds.!

Hope this helps

    dccarron
    dccarron
    Participant
    July 11, 2015

    I had this problem and got the issue fixed (without uninstalling the app).

    For me it was a firewall issue.

    For Mac: Go to System Preferences > Security and Privacy > Select "Firewall" tab, select the bottom left lock icon to make changes, select "firewall options" button > click "+" icon and add adobe creative cloud and make sure it says "allow all incoming connections".

    Restart the app, and it should load.

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      May 5, 2014

      Hi Cancy,

      Welcome to the Adobe Forums,

      Please refer to the steps in

      The first link has visual screen shot which might be very helpful.

      Regards

      Rajshree

      warm_loyalty98BC
      warm_loyalty98BC
      Participating Frequently
      April 27, 2015

      I have the same problem with cancy and because it keeps loading I can't install Adobe Photoshop CC. Is there any way to fix this? By the way I'm using Windows 7 32 bit. Thank you.

      Sheena Kaul
      Community Manager
      Sheena KaulCommunity Manager
      Community Manager
      April 27, 2015

      Hi,

      In addition to Rajshree's suggestion, you may also refer to the help document below:

      App doesn't open | Progress wheel spins continually

      Regards,

      Sheena

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices