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katring11180199
Participant
November 1, 2015
Answered

My Creative Suite CS6 Production Premium seems to have lost its serial number info. How do I re-enter my serial number?

My Creative Suite CS6 Production Premium seems to have lost its serial number info. How do I re-enter my serial number?

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    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    November 1, 2015

    See if there is an "Activate" option under the help menu.  If not, try uninstalling, using the CS Cleaner tool, then reinstalling.

    Adobe Creative Suite Cleaner Tool

    helps resolve installation problems for CS3 thru CS6 and for Creative Cloud

    http://www.adobe.com/support/contact/cscleanertool.html

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    3 replies

    TMHatter
    Participating Frequently
    June 14, 2021

    Me too.  I bought mine from a third-party vendor a decade ago, and it worked fine until my HD crashed and I had to reinstall my CS6 Master Collection on a new one.  Had to purchase third-part serial number recovery software to do so, and when I input the serial number it turned up for my CS6 MC I was told it was an "invalid number."  Turns out Adobe sold batches of SNs to third-party vendors and later decided to invalidate them.  Ha ha.  I bought it in good faith and Adobe VALIDATED it for over a DECADE until this happened, so as far as I'm concerned it's ADOBE that cheated me, NOT the TP vendor.  I WON'T RENT SOFTWARE, so I'm switching to the Affinity graphics products.  Goodbye, Adobe.

     

    TMHatter

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    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 14, 2021

    What is more likely is that a business illegally sold 'extra' copies of a volume license to a vendor

     

    Invalid Serial Number https://community.adobe.com/t5/Get-Started/I-purchased-CS5-years-ago-but-attempts-to-download-it-now-fail/td-p/9246661
    -https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html
    -and revoked volume number https://community.adobe.com/t5/Get-Started/Feeling-cheated-CS6-serial-number-revoked/td-p/9807405
    -Problems with software validation https://community.adobe.com/t5/Get-Started/Has-anyone-had-a-POP-UP-problem-I-get-a-pop-up-window-that-tells/td-p/8794013
    -Warning that software is not genuine http://www.adobe.com/genuine.html
    -http://prodesigntools.com/dont-buy-adobe-software-on-ebay-craigslist-or-amazon-marketplace.html
    -Invalid software https://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html
    -and more information about fraudulent sellers in https://community.adobe.com/t5/Get-Started/My-CS6-serial-number-has-been-revoked/td-p/9162503

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    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    November 1, 2015

    See if there is an "Activate" option under the help menu.  If not, try uninstalling, using the CS Cleaner tool, then reinstalling.

    Adobe Creative Suite Cleaner Tool

    helps resolve installation problems for CS3 thru CS6 and for Creative Cloud

    http://www.adobe.com/support/contact/cscleanertool.html

    Translate
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