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S
saehoon
Participant
March 16, 2019
Question

My credit card expired 6 months ago, If I re-sub with new card, How much Do I pay?

  • March 16, 2019
  • 2 replies
  • 643 views

Hello

My credit card expired 6 months ago and I am trying to use photoshop again soon.

1.) If I re-sub with my new credit card,

Do I have to pay for the missing months also? (haven't updated information since August 2018)

OR

Do I just pay for the current month I am in? (March).

2.) Also, If I resub photoshop with new card, is there a chance other apps payment will continue

OR

I can choose just one app?

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2 replies

T
Test Screen Name
Legend
March 16, 2019

If you signed up with a yearly contract, you promised to pay for the year, so Adobe could charge you for the missing months. However, if your payments stopped working they more likely cancelled the contract and instead you owe a cancellation fee.

This is complicated, and Adobe staff may be able to make decisions. You need to contact them and ask the status of your account.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 16, 2019

My understanding would be that the user needs first to honor his contract.

ABAMBO | Hard- and Software Engineer | Photographer
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