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pierangelim52088655
pierangelim52088655
Participant
July 13, 2015
Answered

my credit card is being charge but I only have the free trial, how do I contact someone to cancel this monthly payments ????

  • July 13, 2015
  • 2 replies
  • 881 views

Just check My credit card balance and I have been paying for creative cloud for two months, which I have no idea how it happend, I go into my account and it tells me that I have the free membership so I can't find the payment to cancel my subscription. I really can't find a way to cancel this service that I don't even have. How do I solve this!!!??

      This topic has been closed for replies.
      Correct answer kglad

      confirm that your account is current (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

      then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

      2 replies

      K
      Khumo26292862rzw0
      Participant
      September 26, 2022

      Did you get back your money?

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 26, 2022

      because this thread is 7 years old, it's possible but unlikely that you'll get a response from the original poster.

       

      but despite the age of this thread, the solution is still basically the same, https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

      K
      Khumo26292862rzw0
      Participant
      September 26, 2022

      Can someone please contact me? I want to reverse the transaction. There's no place I can cancel, no email was sent to me regarding Adobe taking my money, no reference number was given to me, nothing. I have canceled all free trials, how is it that Adobe took my money?

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      July 13, 2015

      confirm that your account is current (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

      then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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