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Dennis215
Participating Frequently
January 29, 2013
Question

My CS6 Design and Web Premium Keeps asking to authenticate?

  • January 29, 2013
  • 2 replies
  • 3534 views

We are a four year college with an number of Macs (10.6.8) that I installed CS6 D&W Premium from the discs (ie the machine was not imaged) on each machine in July.  Everything has been fine until this new year. Sparadically thoughout my campus a machine will ask to be authenticated again and sometimes I even have to reinstall the serial number before I (or my students) can use the software.

Last week one classroom was "confirmed" as having a working Photoshop on each station but I have just had to authenticate 3 machines and one I had to install the serial number. This is very annoying, how can I stop it?

    This topic has been closed for replies.

    2 replies

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    xav78
    Participant
    February 5, 2013

    I've got exactly the same problem in my school. On 17 mac with adobe cs6, photoshop keep asking to authenticate, even with the 13.0.4 version. And it's not only in photoshop but also with indesign, illustrator ...

    And like Dennis, no logic at all, sometimes it work, sometimes it keep asking my ID, sometimes it need my serial number. All of this begin on January.

    C
    curious_Whirl16B8
    Participant
    February 5, 2013

    Same problem here. (Staffordshire University) Lion-CS6-Mac. I still can't find a pattern...

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    Dennis215Author
    Participating Frequently
    February 5, 2013

    I sympathize but Im glad its not just me!  I have heard of another local college that is also having the same problems.

    This is my latest theory. I have only done this in one lab so far but... I logged in as an admin and ran the updates then some machines I would have to authenticate (pain in the neck in any event) and some I would have to put in the serial number, not all.

    I then heard that the problem was still happening. So yesterday I went in a "test" lab launched Photoshop from each machine as a standard user and everything opened except one machine that I had to authenticate AND enter in the serial number. Now I have my fingers crossed for the one lab. So far so good... I will keep you updated.

    A
    Adobe Employee
    Abhijit_Kr_
    Adobe Employee
    January 29, 2013

    Hi Dennis,

    Do you have a volume License for CS6 D&W premium or Retail. Is it asking for Serial key.

    Thanks

    D
    Dennis215Author
    Participating Frequently
    January 29, 2013

    Yes I have a volume license, and I also have a software key. It does not ask for a serial number each time. Sometimes it does but more often I have to log in with my adobe authentication. I also have sufficent licenses for my machines I dont double them up.

    A
    Adobe Employee
    Abhijit_Kr_
    Adobe Employee
    January 29, 2013

    On how many Machines you have Installed it.

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