Skip to main content
R
Roxanne Martin
Participant
November 2, 2016
Answered

My CS6 serial number is giving the message that it has expired

  • November 2, 2016
  • 1 reply
  • 2526 views

Nov 2, 2016...its still happening. I even have the reseller involved and all they can do is offer me a 15% discount on a new serial number. Why would I do that when Adobe just 'revokes' it???? Has there been a class action suit started? I'm in Canada.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Roxanne Martin if you were sold a serial number which expires, but were told that it would not, then I would recommend verifying that it is expiring with our support team.  If you were provided an expiring serial number then please work directly with your reseller.  It is likely they provided a reduced cost for the software for a non-perpetual version.

    If you would like to purchase a non-expiring version of Creative Suite 6 I would recommend purchasing from Adobe directly or contacting a authorized reseller.  For complete details on how to purchase Creative Suite 6 from Adobe see Creative Cloud now includes Creative Suite Master Collection and Design Premium features .

    You can also find complete details on how to locate a local authorized Reseller at Partner with Adobe​.

    I am sorry that you are facing difficulties with your serial number.  You are also welcome to send me a private message with your serial number and I will be happy to verify that an expiration date was assigned.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 2, 2016

    Branching to a new discussion.

    Roxanne Martin I am sorry you are facing difficulties with your Creative Suite 6 serial number.  You can verify that you are utilizing your registered serial number by viewing your serial number at http://www.adobe.com/.  For complete details on how to locate your serial number see Find your serial number​.

    I did review the account, associated with the e-mail address you used to post to this forum, and I did not see any serial numbers registered under that address.

    If you are concerned that you purchased a Creative Suite 6 serial number with an expiration date then please contact our support team directly at Contact Customer Care​.  The serial number can be reviewed and verified that it is a perpetual serial number as opposed to a serial number that is set to expire.

    If you continue to face any difficulties you are welcome to update this discussion.

    R
    Roxanne MartinAuthor
    Participant
    November 2, 2016

    Totally useless advice ..again.. Jeff A Wright.

    I am unable to post the responses from Adobe support/chat, the reseller etc etc

    I cannot fight you alone..again if there is a class action suit please contact me. I am so tired of 'corporations' sand their greed. I DO NOT want CC...got it!

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    November 2, 2016

    Roxanne Martin if you were sold a serial number which expires, but were told that it would not, then I would recommend verifying that it is expiring with our support team.  If you were provided an expiring serial number then please work directly with your reseller.  It is likely they provided a reduced cost for the software for a non-perpetual version.

    If you would like to purchase a non-expiring version of Creative Suite 6 I would recommend purchasing from Adobe directly or contacting a authorized reseller.  For complete details on how to purchase Creative Suite 6 from Adobe see Creative Cloud now includes Creative Suite Master Collection and Design Premium features .

    You can also find complete details on how to locate a local authorized Reseller at Partner with Adobe​.

    I am sorry that you are facing difficulties with your serial number.  You are also welcome to send me a private message with your serial number and I will be happy to verify that an expiration date was assigned.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices