Participant

Question

My entire copy of cs6 was killed last night and customer support was dumb to say " we dont support"

Forum|Forum|4 years ago
May 16, 2021
1 reply
422 views

So long story short, adobe had given me an entire copy of cs6 master as an apology gift when they ruined my physical copy of cs2 master. last night roughly at midnight the entire thing crashed. I can no longer create any new files or open them without either a crash or the entire thing getting confused about not being able to communicate with some drive its not even using or on.

One person did try remote access and failed to find a problem and theres nothing wrong with my system and nothing on my computer updates without asking me first. Its exactly the same as when this nightmare started.

so computer has not been changed, updating adobe is impossible for a million reasons, the serial is valid, and uninstall did not fix the problem

Some articles alluded to adobe bricking software again and im very close to just launching a lawsuit since they literally just stole my product from me again and both the call center and their twitter account process are ran by idiots who didnt ask for my case file number, try to de escalate the situation, or try to be reasonable with their explainations

Making this shitshow even worse....the person who originally handled my case file must have been speaking with me from within a bot, their emails go to nowhere.

Im lost, any ideas are appreciated or should i just have the lawyer handle this?

regardless of adobes opinion on subscription models, my product and is still in my hands and they just robbed me of it last night. This is theft

This topic has been closed for replies.

kglad

Community Expert

this thread will probably be filled with people posting about the questionable statements in your post, but ignoring all those, what exactly is the problem with cs6? saying it was killed is not specific enough.

H

hulkgamecritAuthor

Participant

Hi thanks for replying, unfortunately while my English was harsh the only thing questionable so far has been your reply.

Right in the first paragraph is the issue I was trying to fix..

"last night roughly at midnight the entire thing crashed. I can no longer create any new files or open them without either a crash or the entire thing getting confused about not being able to communicate with some drive its not even using or on"

And btw, ur snarkiness in this reply is not appreciated, I have no idea if your actually representing Adobe while responding on this forum but you have labelled yourself as an "Adobe community professional" and you did not try to deescalate the situation.

You tried to imply that your community will be skeptical of me and I will be mentioning this on all future conversations when I get this solved.

Your also not the first person to make this mistake, your the 4th from 4 different official sources to make bad mistakes like this and its insane that Adobe is letting that happen when DE escalation is the first step in all support services

Adobe also tried emailing me at 3am asking if my problem was solved when they know there's no way in hell I'd ever be able to solve a read write issue of such extremity that it nukes the entire suite

kglad

Community Expert

you're welcome. (and i'm not adobe employee.)

i was questioning adobe giving you a copy of cs6 because of a problem with cs2 because adobe closed down their cs2 activation servers at the end of 2013 so everyone with cs2 lost their ability to reinstall and activate their cs2 in 2013 and adobe did not offer cs6 as compensation. but your circumstance may have been different and that's why i said it was questionable and not false. ie, it's possible adobe did offer you cs6 because of something unknown to me.

plus, within the next few hours, if i said nothing, others would probably jump on your message and start posting more extraneous (to helping you) things questioning your statements. that causes multiple conversations that make it difficult to get the thread on track to helping you. i was hoping to prevent that.

anyway it's best to drop this topic (and hope no one else brings it up) and proceed to trying to help:

if only one or two programs are crashing, reset their preference files. if you need help with that, let me know which programs,

if all or many cs6 programs are crashing:

1. uninstall (using the uninstaller) everything cs6.

2. then clean per Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

3. restart your computer. (this is necessary if there are, for example, registry problems on win computers.)

4. reinstall your cs6 and activate with your serial number

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