My files are saving as ._(filename)

Forum|Forum|2 years ago
January 11, 2024
3 replies
340 views

On my Mac, Whenever i save a file from Ai or PSD or Adobe Acrobat the file name saves as (._(filename) and when I click on it, it says that "We're sorry, We can't open ._letterhead because we found a problem with his contents" When i click Details it says " the file is curropt and cannot be opened.

The files have never saved like this before.

This topic has been closed for replies.

Peru Bob

Community Expert

Have you tried renaming the file and then trying to open it?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

A

Ashley30188716b5mzAuthor

Participant

Okay, Will do

kglad

Community Expert

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

kglad

Community Expert

create a new folder on you desktop

use save as to save a file in that new folder

any problem?

A

Ashley30188716b5mzAuthor

Participant

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