my free trial is not working'

1. "Not working" doesn't tell us much.  What if any error messages or codes are you seeing?
2. Which operating system?
3. Only 1 trial allowed per customer computer.  Have you had a trial before?
4. Does your computer meet the system requirements to run Creative Cloud + any other apps you intend to use?  See link below for details.
   https://helpx.adobe.com/creative-cloud/system-requirements.html

Hi there,

Sorry to hear about this. Would you mind elaborating the issue? You may also share screenshots or a small video of the error if you are getting any.
Also, please make sure you have installed the app using the help article https://helpx.adobe.com/download-install/using/download-install-trial.html
Hope it helps.

Also moving this thread to Get Started for expert help.

Regards,

Ashutosh