My illustrator is not installing

Forum|Forum|6 years ago
July 28, 2019
2 replies
13390 views

I am having this new issue where i am trying to install illustrator and it is not working. The weird thing is, it says it is installing and but i don't see proof anywhere it did and I can't find the app. My creative cloud update has stalled at updating at 33% and i am not sure what to do as I keep going in circles. any help would be much appreciated!!

Creative Cloud

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Correct answer sulistyono33493331ratu

Hi @sulistyono33493331ratu,

We're here to help. Do you get any specific error?

Regards,

Shivangi

Halo... my illustrator already fixed it by your team. Thanks so much.

Regard
Sulistyono

Nancy OShea

Community Expert

Also ensure that your system meets the new minimum requirements to run CC Desktop App and Illustrator. If it doesn't, you'll need to upgrade your OS or get a new computer.

Nancy O'Shea— Product User & Community Expert