Skip to main content
antonelloz31274240
antonelloz31274240
Participant
June 23, 2015
Answered

My illustrator stopped working today, AA manager wont´t start.

  • June 23, 2015
  • 2 replies
  • 229 views

My illustrator stopped working today, AA manager wont´t start. i tried to download first, and after extracting the file i got this error : "Cant find the procedure start adress initializecriticalsectionEx in DLLfile Kernel32.dll”.. (translated from swedish) i also tried to uninstall AA manager but it can´t be found among the other programs that CAN be uninstalled! What to do?

This topic has been closed for replies.
Correct answer antonelloz31274240

Hi, no i did not try that, because there was only older versions.. anyhow now it works. But i still have another problem: Very often when i open eps files, i get the message "the file are made in newer version and can´t be open". ?? How is that possible? I mean if i have a cloud solution, it should be the latest version, right?

2 replies

antonelloz31274240
antonelloz31274240Author
Participant
June 24, 2015

Hi, its windows XP prod vers 2002, service pack 3, the AA (Adobe application manager) still shut down (kernel32.dll) and the Illustrator i have is CS6, today it works, but i cant open AA to make the update to latest version.. /N

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 24, 2015

Antonelloz31274240 have you tried applying the update directly from Product updates?

antonelloz31274240
antonelloz31274240AuthorCorrect answer
Participant
August 14, 2015

Hi, no i did not try that, because there was only older versions.. anyhow now it works. But i still have another problem: Very often when i open eps files, i get the message "the file are made in newer version and can´t be open". ?? How is that possible? I mean if i have a cloud solution, it should be the latest version, right?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 23, 2015

Antonelloz31274240 what are you referring to in regards to the AA manager?  What version of Windows are you using?  What version of Illustrator are you opening and then receiving the error message?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices