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Participant
March 11, 2014
Answered

My install of Adobe Creative Cloud is significantly slowing down internet.

  • March 11, 2014
  • 34 replies
  • 38301 views

I recently did an entire wipe of my computer to start clean because I was having severe issues with the internet (typing delay and video playback).  I was very careful as I reinstalled anything to make sure that it wasn't the item causing any issues.  Things seemed to be fine until I installed Adobe Acrobat Professional via Creative Cloud and then all heck broke loose on my computer yet again.  Things were extremely slow updating when typing and causing major issues and video playback was horrible.  I haven't been able to update or get into the Creative Cloud app.  However, when I quit the app from my toolbar (macintosh) I was able to get my computer to work normally again.

Please advise on how to solve this problem.  It is causing severe delays in my work as a graphic artist.

This topic has been closed for replies.
Correct answer ChuckKristensen

Adobe's cleaner eliminated the issue for me and several others:

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

34 replies

jseger01
Participant
April 8, 2015

I have also been experiencing this slowdown for some time.    And it seems to be getting worse.  Pretty much all the Adobe products.    Awful performance.   I even moved to a brand new fast desktop with same result.   Adobe i'd be glad to record a video of my performance.  Oddly when i look at task manager I'm not seeing any issues.  No pegged cpu at 100% or anything close.

I'd settle for Adobe even acknowledging the program. I've seen this same slowness with Photoshop, and Fireworks.  Windows literally says it stops responding and if I wait long enough it starts again.

Participant
April 9, 2015

Slow performance, to the point of unusable started for me after I installed the last update of Dreamweaver CC.

Participant
April 13, 2015

The recent "upgrade" to Acrobat DC caused the same problem for me.  I see this thread is about one year old, no staff response?  I'm on Win 8.1 and task manager showed 5 Adobe processes some of them metering to 30% CPU on and off.  My mouse couldn't get cycles and would freeze for long periods.  Pretty outrageous.  I have no choice but to uninstall  CC altogether. 

Participant
April 6, 2015

I am also having the same problem. Computer is down to halt most of the time, when CC is running. We are paying for this service and all it does is bog down our work instead of facilitating it. If this was a free program, I would understand. Please offer a fix to this issue, as you can see it is a major problem with everybody.

Thank you for your attention!

Participant
April 1, 2015

My staff and I work in Illustrator and Photoshop most of the day. That time has significantly increased because the spinning wheel of death continues to haunt us between every freaking action we make. I have been researching this for weeks and see no response from Adobe. They need only look at my records to see I have been loyal since Illustrator 88 and have purchased no less than 2 licenses every year since then. I will be looking for alternate software. You're costing me lots of money, Adobe. Keep paying yourself ridiculous salaries - you're going to need it when you get hit with a class action lawsuit.

Participating Frequently
April 3, 2015

I wonder if that's in the cards.  I just got an email about the LinkedIn CA suit.

Just had to restart my computer and (again) - machine had slowed to a familiar crawl, and then took forever to restart.  Come to find that CC had somehow enabled itself at startup.  I did NOT do that, but had used Photoshop once over the last week - so it seems like it might re-enable at startup if you use any of the apps.

So, I have still my CS4, CS5 and CS6 - do I understand correctly that if we just use these CC can be just be abandoned?  Can we just cancel our subscriptions at that point?

Known Participant
March 15, 2015

I am still trying to fault isolate, but it appears that if I have Dreamweaver CC or Lightroom 5 running, even if their windows are not active, I am likely to have my notebook Windows 7 PC crawl.  This is a relatively new (since December) behavior which is increasing in frequency to the point the applications are not workable.

I, too, and disappointed to see no response from Adobe staff.

Participant
March 14, 2015

I agree with all its garbage. Who ever designed this software suite is selling people very crummy builds and of course wont admit it. I just dumped it from my laptop and its night and day faster. I am not going to renew my subscription when its up in 2mo. Then goodbye adobe.

Participant
March 11, 2015

Why am I not seeing any "Staff" responses in this discussion?

I have just upgraded my team (8 members) to Yosemite and CC. We are all running very slow. Frustratingly slow! It is my job to correct this matter. Any help or suggestions would be greatly appreciated.

I would obviously love to stay with CC and simply make the tweaks in our systems to correct the extreme slowness. However, if that is not an option . . .

I need to know if we can downgrade to CS6. We were previously on CS5.5 and jumped to CC. The current speed is unacceptable. However, additional cost is also unacceptable.

Please let me know my options.

Thanks

Participant
February 2, 2015

Hello Everyone,

I'm going to write a tempered version of what I really would like to express.

I feel that ever since I have collaborated with Creative Cloud -- I have been sorely abused.

This is what I call my programs - InDesign, Illustrator, and Photoshop - I call them the "HANGDOGS."

I'm not sure what is going on, but of course, I will try to do the right thing and work with Adobe or reinstall this or that.

But I've already been through that before. Seriously.

So, whenever you guys hear any news of salvation -- let me know.

I have no news. I'm sorry.

I wish I could be more help.

I feel like maybe there's incompatibility with other vendors/programs, etc.

Not sure.

Memory hogging? The fact that we are all online with them now?

But whenever I have to "Force Quit" on my iMac -- it always says an Adobe product is "not responding."

I'm getting desperate and I'm a graphic designer who uses all of their programs. They HOLD ME UP.

And I've been using them since 1989.

What changed?

Riki

Participant
January 23, 2015

I have had CC for just over a month.  It took several tries to get everything installed.  Like those posted above, my applications take forever to load, and then run extremely slow.  My pc is brand new, with all drivers up to date.  But you would think my machine is from 1990 based on the speed that these applications run.  I had to justify this expense, an now I have explain why it takes so long to get anything done. Embarrassing!!!

Diana369
Participating Frequently
December 7, 2014

Now that I have the programs up and running, I'm really impressed with them. I found that the help vitdeos on Adobe does not load for me so I'm using linda.com, which I also have a membership to. I really wanted to watch the help videos that pops up when you open the program but they just sit there with the little circle going round and round and round...

Participating Frequently
December 4, 2014

Yeah, now my Acrobat goes immediately into "unresponsive" mode and then closes itself.  I actually don't expect my Adobe apps to work anymore.  I need to get a hold of Adobe and adjust this subscription, if I keep it at all. 

Diana369
Participating Frequently
December 7, 2014

Call them and be patient. I feel it is worth it. I'm enjoying the programs now. The guy at the helpdesk took over my computer and basically fixed it. He was pretty good. I asked where he was and he said India. I guess the helpdesk is located in India.I'm using indesign and illustrator now. I also downloaded photoshop but have not used it yet.