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Participating Frequently
November 28, 2013
Question

My internet connection is ADSL1 It's been 17hrs that CC photoshop has been downloading .

  • November 28, 2013
  • 2 replies
  • 496 views

All i see is a circulating blue icon. No indication of how much or how long to go in downloading. What do I do now?

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2 replies

so slowAuthor
Participating Frequently
November 28, 2013

Thanks I am using a imac OS 10.8.4

Cheers

Sumit Singh7733893
Participating Frequently
November 28, 2013

Hi so slow,

Is it worked for you? Please confirm.

Regards,

Sumit Singh

so slowAuthor
Participating Frequently
November 29, 2013

Hi! I have an  iMac  OS 10.8.4   Still trying to download and install. Looks like something is happening.

Sumit Singh7733893
Participating Frequently
November 28, 2013

Hi Cliver,

Please try to perform the following steps.

Clean up cached user login information:

Delete the opm.db file.

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
  3. Delete the opm.db file.
  4. Launch Creative Cloud.

Hope this helps.

Please let me know incase it deosn't resolve the issue.

Regards,

Sumit Singh