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Anonymous
April 8, 2019
Question

My Libraries Panel doesn't work!

  • April 8, 2019
  • 1 reply
  • 342 views

Well, I found all of Adobe's answers to the library and ran it.

but, Not all solutions solved this problem.

Perhaps I think the library file name or address in the computer folder is wrong. Does anyone know how to fix it?

This topic has been closed for replies.

1 reply

user4725390
Adobe Employee
user4725390
Adobe Employee
April 18, 2019

Hi,
Sorry you are facing this problem.
Could you please try next:

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions
2. Follow steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

Before trying the steps - please, make sure you killed CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products. This is mentioned in steps 1 and 2 of the article linked in step 2, but wanted to point out, because it is important.

Thank you,
Mariia

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