My mac hangs at "Please wait for a moment" right after "Validating license"message

Question

My mac hangs at "Please wait for a moment" right after "Validating license"message.

I was subscribing under school/ university plan, and has been using adobe for free for the last 4 years.

After I graduated in May, the school stopped the permission, and I don't have any plan registered yet.

So, I tried to install the free trial version of Illustrator and After Effects, but every time I try to open them, they wouldn't come up on the screen.

I checked my adobe manager app, and there is no update required or available at this moment.

My mac is High Sierra (Retina 15-inch, 2.5 GHz Intel Core i7, and it has 16GB memory.

Could you please let me know what to do?

I can also send you my serial number, so you can fix it on my computer if you need.

kglad · Accepted Answer

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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