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gil29882370ucqc
Participant
May 14, 2023
Question

My mac mini crashed & I had to reformat the disk and reinstall the OSX. I then recovered everything

  • May 14, 2023
  • 1 reply
  • 1207 views

My mac mini crashed & I had to reformat the disk and reinstall the OSX. I then recovered everything through time machine. All works normally except that none of my Adobe CS5 apps work. I keep getting this notice: Configuration error 213:5. I am also instructed to contact adobe customer support and am given a link for this. Alas, it seems easier to break into Fort Knox than to talk to someone that can help me! For over 8 years I used my CS5 without ANY issues — I hope I can get some help to reestablish use of my CS5 Apps. PLEASE HELP 🙂

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 15, 2023

time machine is problematic with adobe apps.

 

undo your time machine application to adobe apps and properly install your cs5 and then activate (offline is easiest)

G
gil29882370ucqcAuthor
Participant
May 15, 2023

Thanks...

Unfortunatelyyyy I don't have myy CS5 disks. I bought this mac mini with CS5 alreadyyy loaded and never had anyyyy problems. Do you know how I could go about executing what you suggested?

Thanks in advance 🙂

T
Test Screen Name
Legend
May 15, 2023

If it was already loaded, did you get a full transfer of license, and serial number for CS5? Or was it just "by the way, here it is".

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