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thomh57685518
thomh57685518
Participant
February 25, 2015
Answered

my machine crashed on the first download with what appeared to be 90% done, now it is stuck "downloading Creative cloud desktop" at about 10% internet working fine.

  • February 25, 2015
  • 1 reply
  • 144 views

My machine crashed at the first attempt to download, now the Adobe installer is stuck at 10% when trying to download Creative Cloud desktop. do I need to purge some files to get it going? iMac 10.6.8 Internet service is fine. Thanks.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Thomh57685518 I would strongly encourage you to run Mac OS 10.7 or later if possible.  You can find the system requirements for the Creative Cloud applications at System requirements | Creative Cloud.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 25, 2015

Thomh57685518 have you utilized the steps in Error "Failed to Install" Creative Cloud Desktop application to resolve the current error?  Are you able to upgrade your Mac beyond Mac OS 10.6.8?

thomh57685518
thomh57685518Author
Participant
February 26, 2015

thank you for your note, turns out the billing has yet to finalize. do I need to upgrade?

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
February 26, 2015

Thomh57685518 I would strongly encourage you to run Mac OS 10.7 or later if possible.  You can find the system requirements for the Creative Cloud applications at System requirements | Creative Cloud.

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