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nancypics
Participant
April 4, 2016
Answered

My MBPro crashed and I replaced it with a new one. Apple migrated my design prem software to my new device. I cannot open them. I am attempting to download the same suite from the adobe website. My question is, do I uninstall the existing software fi

  • April 4, 2016
  • 1 reply
  • 489 views

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    This topic has been closed for replies.
    Correct answer John T Smith

    I am on Windows so only have saved links for Apple questions, the ones below may help

    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

    -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    You may also want to call your local Apple store and tell THEM about migration and Adobe programs, with the request that they share the information with ALL Apple stores

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 4, 2016

    Tell everyone you know who owns a Mac... Mac Migration and Time Machine DO NOT WORK properly with Adobe program activations due to hidden registration files that are not included when Migration or Time Machine make their copies

    Error 150:30 License fix https://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html MAY help

    Otherwise, you should uninstall and do a fresh install

    IF Mac El Capitan read below

    CS6 and earlier programs have not been tested and will not be updated to run on Mac El Capitan

    -which means that you try to use CS6 and earlier at YOUR risk of having problems

    -you may get CS6 and earlier programs to install and run, or you may not (some do, some don't)

    -Java https://helpx.adobe.com/dreamweaver/kb/dreamweaver-java-se-6-runtime.html may help

    Install CS5 on Mac 10.11 https://forums.adobe.com/thread/2003455 may help (also for other than CS5)

    -also a TEMPORARY security change https://forums.adobe.com/thread/2039319

    -http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developers-mac-os-x-0158095/

    -and more on gatekeeper https://support.apple.com/en-au/HT202491

    N
    nancypicsAuthor
    Participant
    April 4, 2016

    Thank you, John! I am rather new to uninstall but instinctively felt I should do that, but do not know how. Do I go into my app file and just delete? Or is there a better way to do it? thanks for your help. Had I known that there would be a problem, I would not have paid apple to migrate that software......phooey.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    April 4, 2016

    I am on Windows so only have saved links for Apple questions, the ones below may help

    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

    -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

    You may also want to call your local Apple store and tell THEM about migration and Adobe programs, with the request that they share the information with ALL Apple stores

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