My old Dell D830 died. I have another laptop. I need to deactivate my CS5.5 on my new laptop, but how do I deactivate it when I can't access the other PC?

Forum|Forum|11 years ago
October 23, 2014
2 replies
269 views

I now have a HP Elite Book, 8770w 64 bit i7 processor 8GB RAM. The HD died and I wasn't able to deactivate my software. How do I deactivate it so that I can load it on my new laptop.

This topic has been closed for replies.

WillipalAuthor

Participant

Jeff, I have tried IE 11 and Chrome Version 38.0.2125.104 m

Jeffrey_A_Wright

Legend

Interesting Willipal. Are you signed into http://www.adobe.com/? Do you use any toolbars? Any information is beneficial to help ensure others don't experience the same difficulties contacting our support team.

Finally Willipal are you utilizing the same e-mail/Adobe ID to post in the forums that you are using to sign into http://www.adobe.com/?

Ned Murphy

Legend

You need to contact Adobe support thru chat in order to get an inaccessible installation deactivated. For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

You are allowed to have activated instalations on two machines, so you should be able to install and activate on the new machine without waiting if you cannot wait for the deactivation to be done.

WillipalAuthor

Participant

It won't let me initiate a chat session Ned.

Jeffrey_A_Wright

Legend

Willipal which web browser and version are you using? Have you tried accessing our chat support using a different web browser?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded