My personal account was out of the blue signed up with a Creative Cloud - Without my permission

Question

Hi,I have had Adobe Creative Cloud for some time. I am signed up through my business user, and the personal account is just not being used. Yesterday I check my email, and can see that Adobe has signed me up for a Creative Cloud subscription on my personal account. WITHOUT my permission. So now I am forced to pay 2x times the price for something I did not order. Further more, this is binding in 12 months. Yes, I can see that you sent me an email last month about some merger of accounts, but I have not had access to check the email because of travel for more than a month. I can't see what gives you the right to sign people up for a subscription if they are NOT responding. I have never heard of these kind of "Acceptance of terms" that if you do NOT respond, you said yes. Adobe, PLEASE cancel my personal subscription. I don't need it - I only use my business account. /Lars

AxelMatt · Accepted Answer

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers. This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Typing "Billing" into the chat window and you should connect directly to appropriate customer service.

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

kglad · Answer

contact adobe support* unless you suspect someone fraudulently using your credit card. if you suspect fraud, contact your credit card company.

*

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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