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Imani C.
Participant
July 20, 2022
Question

My photoshop update keeps failing. No error code

  • July 20, 2022
  • 4 replies
  • 6416 views

I have Windows 10 and I'm trying to update to the newest version of photoshop. Everytime I try to update it it says update failure, but without an error code. I'll hit retry or restart my computer and nothing fixes it. I've never had an issue with my past updates. Also all of my other apps in my Adobe Suite let me update recently. Someone please help.

    4 replies

    C
    crystal_2388
    Participant
    July 1, 2025

    I had this issue, and I couldn't update Photoshop on its own. Updating the two apps above, Photoshop under updates (in my case, InDesign + Camera Raw), is what allowed Photoshop to update for some reason. 

      A
      Community Manager
      Anshul_NautiyalCommunity Manager
      Community Manager
      July 1, 2025

      Hi @crystal_2388,

       

      Thank you for sharing your workaround and contributing to the community.  Let us know if you need further assistance in the future.  

      Regards,
      ^AN

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      May 23, 2024

      In addition to the suggestions provided by the experts above, could you share your system info(OS, RAM, etc)?

      We're here to help.

       

      Regards,

      Shivangi

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 22, 2024

      for others, update your cc desktop app first.

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      July 21, 2022

      Hi @Imani C.,

      Try the steps mentioned in the following link

      https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html

      If it still does not work, then unisntall PS using the Creative Cloud Cleaner Tool and then reinstall. Hopefully that will resolve the problem.

      -Manan

      -Manan
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