My Photoshop wont download even though my Drive has 500gb free,

Forum|Forum|3 years ago
April 26, 2022
1 reply
225 views

my photoshop stops downloading at 10% despite me having changed the download destination to my D:drive. Also, when i press the error log, it claims 0 bytes are availible?

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Jeffrey_A_Wright

Community Manager

Brooke, how much space is available on the C: drive? There needs to be sufficient space on the drive containing the operating system for the download and install process to complete, even when choosing a custom install location.

Are you installing Photoshop CC on a computer and network that you own and maintain, Brooke?

B

Brooke24207441rwc7Author

Participant

Yes, of course I own the computer. I also have 2gb on my C:Drive

Jeffrey_A_Wright

Community Manager

Thanks for the update, Brooke. I would recommend you check the installer log to see if any additional insights can be provided from the error itself. Disk space errors are almost always accurate, so something is preventing the installer from seeing the available disk space.

Please see https://helpx.adobe.com/download-install/kb/find-installation-log-files.html for information on locating and interpreting the errors within the log files.

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