Participant

Answered

My Plan has disappeared on Creative Cloud

Is anyone having trouble seeing their plan on their account?

I make monthly payments on my creative cloud, the last being 11/24/2017. I'm unable to see the software I'm subscribed for.

Chat services is not getting back to me, is this a site wide problem?

Help! I've got work I need to do and I need to resolve this quickly.

This topic has been closed for replies.

Correct answer kglad

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Participant

happened to me today. I purchased the plan on Oct 6 2022 paid the amount and now i dont see my plan in my account

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

is the subscription shown on your account page what you expect?

Community Expert

mine is being displayed correctly, https://accounts.adobe.com

Participant

That answers if it's site wide or not.

Any suggestions on how to get the services I've been charged 29.99 a month for?

Correct answer

Community Expert

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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