My plan hasn't been cancelled

I wanted to cancel my adobe plan since I do not use it anymore, and when I went to do that the plan cancellation fee was 68+ dollars.
I was angry, because I am a student and could not afford that cancellation fee; so I talked to the chat support.

I was told at the end (after being repeatedly offered no-billing periods) that my subscription was cancelled, and yet - when I went to check that it had been cancelled, I still see my plan there. I have a screenshot of the latter part of my transcript of the chat where it says that my subscription was cancelled and the cancellation fee waved too.

So what the hell gives?