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mrnmbrcrnchr
Participant
July 22, 2015
Answered

my plan is listed as "free membership" but I pay 10.69/month

and there is no place to get help...so I guess I have to cancel my "FREE" membership...that costs me $120.00/year

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    Rajashree Bhattacharya
    Rajashree BhattacharyaCorrect answer
    Legend
    July 23, 2015

    Unfortunately under the Adobe ID there is no CC registered to it. Is there any other Adobe ID under which you have purchased, please let us know.

    Regards

    Rajashree

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    8 replies

    Rajashree Bhattacharya
    Rajashree BhattacharyaCorrect answer
    Legend
    July 23, 2015

    Unfortunately under the Adobe ID there is no CC registered to it. Is there any other Adobe ID under which you have purchased, please let us know.

    Regards

    Rajashree

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    Barbie@Adobe
    Participant
    December 4, 2022

    I have same problem.  I pay for a monthly plan, and you are saying that I am NOT SIGNED UP for a payment plan.  Then why are you taking my money out of my account.

     

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 4, 2022

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    if those all fail, change your cc language.  eg, try international english

     

    if that fails, change the install location

     

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    mrnmbrcrnchrAuthor
    Participant
    July 22, 2015

    is help only available through a forum???

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      Anupriya Khare
      Anupriya Khare
      Participating Frequently
      July 23, 2015

      Hi,

      You may please refer to the link below.

      Creative Cloud applications revert to trial mode after an update to CC 2015

      Hope this will help you.

      Regards,

      Anupriya Khare

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      mrnmbrcrnchrAuthor
      Participant
      July 27, 2015

      Thank you for your assistance. All is good

      Sent from my iPhone

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