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Amandacam
Participant
August 4, 2020
Answered

My plan isn't showing up on my account even though the payment went through.

  • August 4, 2020
  • 3 replies
  • 8377 views

I paid for creative cloud under my student account the day after my trial ended. It isn't showing up under my plans, even though I got a confirmation email and they took money out of my account. I can't contact adobe because it says to reach out to my "admin" or "IT" but I don't know who that would be since I registered with UCF. I can't even cancel the subscription because my plan isn't showing up, and all adobe apps are disabled because my trial ended. PLEASE HELP I need to fulfil my clients orders.

This topic has been closed for replies.
Correct answer John T Smith

There have been several messages recently about problems with education subscriptions
Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944

3 replies

R
Rebecca24284153lwpy
Participant
May 2, 2022

 

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Priyanka22778073ds8j
Participant
January 22, 2022

I have a Ps plan and I am been charged for the same But,  my account is not showing any active plan ? If I try to install I am asked to Buy plan ?

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
January 22, 2022

Hi @Priyanka22778073ds8j,

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
August 4, 2020

There have been several messages recently about problems with education subscriptions
Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944

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