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Valerie227332781x4t
Participant
January 19, 2022
Question

My PS Elements got a bug in it on downloading and it won't open

  • January 19, 2022
  • 2 replies
  • 87 views

When I downloaded my PS Elements 2021 there was a connection loss on the wifi and evidently it did not load corectly. When I sign in it just keeps recycling the sign-in and never opens.  What do I do so I can use it?

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 19, 2022

Uninstall, download it again, and install again.

You may need to use the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 19, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to theDownload and Install forum so that proper help can be offered.

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