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winchou
winchou
Participant
August 21, 2014
Question

my serial number is "not valid for subscription products", but of course it should be. how do I fix that?

  • August 21, 2014
  • 1 reply
  • 292 views

my serial number is "not valid for subscription products", but of course it should be. how do I fix that?

This topic has been closed for replies.

1 reply

hans-g.
hans-g.
Legend
August 21, 2014

Hello,

general informations you will find there: https://www.adobe.com/account.html and this brandnew website:  Serial number and activation support.

In case you bought your program from these firms like Amazon this "serial number" obtained from them is not a serial number, only a code with which you can request a serial number from Adobe.

The following part, so I just see at least ceased to exist on my Adobe website, everything plays out in the link from above. I let it there as an info:

Here you have to go through your "Adobe Store", and look for the button "Serial Number Request". Fill in the form and, after a while you will get a "real" serial number.

Hans-Günter

winchou
winchouAuthor
Participant
August 21, 2014

this is a serial number I got from the Adobe Licensing web site - pretty sure it's valid.

hans-g.
hans-g.
Legend
August 21, 2014

Hello winchou,

particulary you should use my link from above and if necessary and for further questions use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help like now, see screenshot:

... and don't forget, the most of us here in the forum are users like you, not Adobe's employees, who try to help people like you.

Good luck!

Hans-Günter

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