Skip to main content
P
pri_s
Participant
February 4, 2016
Question

My serial number won't work. Please help!

  • February 4, 2016
  • 2 replies
  • 1281 views

Hi there, I have a serial number for CS3 design suite that I bought 6 years or so ago for mac and windows. Now when I'm trying to install it on my new macbook, the serial number isn't being recognised. The windows one worked perfectly fine.

Can anyone help?

Thanks

Pri

This topic has been closed for replies.

2 replies

Mandhir Bhatia
Adobe Employee
Mandhir Bhatia
Adobe Employee
February 4, 2016

I am getting an expert reach you!

Thanks

Mandhir

gener7
Community Expert
gener7Community Expert
Community Expert
February 4, 2016

The serial numbers are different for mac and windows. There is no one serial number for both. I don't know where you got it from, but certainly not Adobe.

P
pri_sAuthor
Participant
February 4, 2016

Hi, thanks I am aware of that and have a separate serial number for Mac. It doesn't work.

gener7
Community Expert
gener7Community Expert
Community Expert
February 4, 2016

Ok, I read that as buying a CS3 suite box with both M/W editions inside. But you need to get to Support and sort it out.

We are forum volunteers and not Adobe Employees. The best thing to do is to contact them via chat. If you registered your product there should be no problems.

If not, have proof of purchase ready.

Follow this guide and look for the Contact Us link at the bottom.

Find your Adobe product serial number quickly

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices