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ramv36989643
ramv36989643
Participant
May 23, 2017
Answered

my subscription got canceled but still monthly amount debited from my account

  • May 23, 2017
  • 4 replies
  • 1432 views

Hi,

earlier i was having 1 year subscription for Adobe Premiere Pro CC (one-year). this month 23rd may 2017 renewal date, but last month 24th April 2017 i had a chat with Adobe chat support and i requested them to don't renewal the above product subscription. they cancel the renewal,

i have a reference mail about that and chat info also, But today 23rd May 2017 from my account monthly amount got debited.

This is really bad experience from company lie ADOBE.

for reference below case number 0221826201 which i had a chat

Regards,

VenkataRamarao N

[Moved out of the forum comments forum (which is for issues pertaining to these forums themselves) and into a Creative Cloud forum - moderator]

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Ram,

    I apologize for the trouble and the experience with the support.

    Thank you for providing the case reference number as I was able to review the chat you had and it confirms that the subscription was canceled successfully.

    However, it seems to be a technical glitch which can be rectified.

    I am escalating the case to the concerned team so that they can contact you and fix the issue for you.

    Appreciate your patience.

    Regards,

    Sheena

    4 replies

    B
    Bennie267615039efi
    Participant
    October 24, 2022

    I trialed a free trial 3 months ago to and then requested that I not be charged going forward as I no longer needed the product. I was informed that I would be refunded what was debited from my account however the debit order continues to go off my bank account. Please can this be sorted out.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 24, 2022

    these are user forums, and you need to contact adobe support.

     

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 12, 2022

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    M
    Manal22857581kdx2
    Participant
    January 27, 2022

    I have the same problem. My subscription got cancelled but still monthly amount is trying to debite from my account but they couldn't because I don't have money in my accout. Can you help me get red if this problem? 

      Sheena Kaul
      Community Manager
      Sheena KaulCommunity ManagerCorrect answer
      Community Manager
      May 23, 2017

      Hi Ram,

      I apologize for the trouble and the experience with the support.

      Thank you for providing the case reference number as I was able to review the chat you had and it confirms that the subscription was canceled successfully.

      However, it seems to be a technical glitch which can be rectified.

      I am escalating the case to the concerned team so that they can contact you and fix the issue for you.

      Appreciate your patience.

      Regards,

      Sheena

        O
        Olga25943235ho2f
        Participant
        September 3, 2022

        I have the same issue. I deleted my subscription but still from my credit card account the funds are debited. So I don't know how I could do more. I finished my subscription by the end of 2021 and still, my funds are taken. Please help me and return my money. 

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