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Question

My Year long Student license is not working

Forum|Forum|6 years ago
February 5, 2020
2 replies
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I purchased a $79 year long student license to Adobe CC last week and now its not working. Whats up with that? how do i get a refund or at least get it to work. I was able to install all the programs with no problem but now its saying i need to purchasr agian.

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Community Expert

Community Expert

Is that US dollars?

From whom did you purchase?

And what exactly did you purchase for $79/year?

Sign-in to your account below.

https://account.adobe.com/plans

I ask because the student rate for Creative Cloud All Apps plan costs more than that.

https://www.adobe.com/creativecloud/plans.html

First year: $20/month

Second year: $30/month until you cancel.

Nancy O'Shea— Product User & Community Expert

Community Expert

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html