Nag message when starting PS and LR

Question

For the past few years I've been on an annual subscription plan paid monthly but at the last renewal, I opted to purchase a prepaid annual subscription from Amazon because it worked out cheaper. Now, every time I start PS or LR, I get a large screen message telling me that my subscription will run out in Jan 2020 and inviting me to go to the Adobe website to remedy the matter. I can dismiss the message but as I've paid for this product and its got 12 months to run, I don't want to see this message every time I launch PS and LR. How do i remedy this problem?

Thanks,

Paul

Vendee · Accepted Answer

Ok, so now I'm furious. I've just received an email from Adobe stating that they have resolved the issue and the case is closed.

They have resolved the issue by putting me back on a monthly plan to take effect when the prepaid annual plan finishes in 12 months time. This means that they will automatically debit my paypal account at that time. I had told them that I didn't want this to happen. I don't want to go back onto a monthly plan in 12 months time. I'm absolutely furious!!!

Panic over. I've just logged into my Paypal account and de-authorised future payments to Adobe. If I decide in 12 months time that I want to go back onto a monthly plan, I'll have to set it up again but at least I won't have to remember to cancel when my annual subscription expires. I'm still annoyed that Adobe could not sort this out. At least the nag screens have gone now.

kglad · Answer

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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