Skip to main content
B
beatrizs6561489
Participant
October 23, 2017
Answered

Não consigo acessar minha licença

  • October 23, 2017
  • 1 reply
  • 399 views

Olá,

Há menos de 1 mês eu comprei a licença da Creative Cloud, fiz o pagamento e foi confirmado. Utilizei o programa Lightroom e Photoshop (que estão inclusos no pacote) durante o tempo de avaliação. Eu achava que quando acabasse a avaliação automaticamente atualizaria para a minha licença, mas desde ontem estou tentando usar e não consigo. Já procurei ajuda no suporte e diz que não tenho nenhum pedido feito, sendo que eu tenho o email de confirmação de pagamento. Gostaria de saber que medidas tomar para ter acesso aos programas pois são minha ferramenta de trabalho.

Att,

Beatriz Matos

This topic has been closed for replies.
Correct answer Kanikas

Hi Beatriz,

I see you have an Adobe account under the same ID as with forums, however, I don't see any active subscription under this ID.

As you mentioned that you have all the payment details, kindly Contact Customer Care for more information.

Also, please make sure you are signed in with correct Adobe ID.

Feel free to update the thread for more questions.

Thanks

Kanika

1 reply

Kanikas
KanikasCorrect answer
Legend
October 24, 2017

Hi Beatriz,

I see you have an Adobe account under the same ID as with forums, however, I don't see any active subscription under this ID.

As you mentioned that you have all the payment details, kindly Contact Customer Care for more information.

Also, please make sure you are signed in with correct Adobe ID.

Feel free to update the thread for more questions.

Thanks

Kanika

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices