nao estou conseguindo instalar meu aplicativos, ao baixar e tentar instalar volta pra uma outra conta minha que nao estou usando mais. quero resolver com urgência isso

check https://account.adobe.com

if that shows your subscription, sign out of you cc dekstop app and then sign back in using the same id used for your subscription.

if that does not show your subscription, try using a mobile phone's updated non-opera browser with wifi disabled to sign into your account using the id shown here, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

Can you use another web device to log-in with your work-related Adobe ID & password?

https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html

Thank you for posting, Edivan.

I see that you canceled the individual subscription you started today. Are you using a subscription provided by your work? What error message do you receive while installing Photoshop or Lightroom?

Please see https://adobe.ly/4vA4mAh for information on how to locate any fatal errors.

I look forward to your update to this public discussion thread, Edivan. ^JW