Skip to main content
EDIVAN+AFONSO
Participant
June 4, 2026
Question

nao estou conseguindo instalar meu aplicativos, ao baixar e tentar instalar volta pra uma outra conta minha que nao estou usando mais. quero resolver com urgência isso

  • June 4, 2026
  • 3 replies
  • 17 views

Preciso instalar meu photoshor e lightroom para trabalho e nao estou conseguindo 

    3 replies

    kglad
    Community Expert
    Community Expert
    June 5, 2026

    check https://account.adobe.com

     

    if that shows your subscription, sign out of you cc dekstop app and then sign back in using the same id used for your subscription.

     

    if that does not show your subscription, try using a mobile phone's updated non-opera browser with wifi disabled to sign into your account using the id shown here, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

    Nancy OShea
    Community Expert
    Community Expert
    June 4, 2026
    Nancy O'Shea— Product User & Community Expert
    Jeff_A_Wright
    Community Manager
    Community Manager
    June 4, 2026

    Thank you for posting, Edivan.


    I see that you canceled the individual subscription you started today. Are you using a subscription provided by your work? What error message do you receive while installing Photoshop or Lightroom?


    Please see https://adobe.ly/4vA4mAh for information on how to locate any fatal errors.


    I look forward to your update to this public discussion thread, Edivan. ^JW