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Rogério37936010cxfh
Participant
June 9, 2024
Question

Não recebimento de produto

  • June 9, 2024
  • 2 replies
  • 110 views

Olá, comprei um produto on line há 3 horas, fui bem atendido por chat humano, superacessível, paguei por pix. Ainda não recebi o produto no e-mail, conforme orientado no chat. Além disso, a Adobe não reconhece minha conta e não identifica o pedido. Também não consigo mais ctato pela Adobe, chat robô, msgs repetitivas, sigo no anonimato. É assim mesmo? Pegadinha? Fui enganado? Podem me orientar?

 

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 9, 2024

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 9, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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