Не могу оплатить подписку

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Здравствуйте, подскажите как оплатить подписку, если изменился срок действия карты? В управлении своими планами я изменила уже данные, а оплата все-равно не проходит. Как быть?

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kgladCorrect answer

Community Expert

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

kglad

Correct answer

Community Expert

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

or contact the Adobe Twitter team at @AdobeCare

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С

Сергей5C8C

Participant

Добрый день!

Скажите, пожалуйста, как сейчас мне оплачивать подписку на Adobe Creative Cloud, когда Adobe прекратила продажи в России???

https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia?promoid=YB1TGL3F

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kglad

Community Expert

you may not be able to do that until your government stops their attack on ukraine, but if you are able you'll need to check with adobe support:

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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