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Participant
July 1, 2021
Question

Need Adobe Application Manager install

  • July 1, 2021
  • 2 replies
  • 722 views

After migrating to a new MacBook, I was unable to log-in to Creative Cloud. After trying many suggested solutions, the one that worked for me was to delete the Adobe Application Manager (AAM). However, now when I try to open Photoshop, it says "Adopbe Application Manager is missing or damaged." When I click the link to download AAM, it takes me to the download page for Creative Cloud. Is there a way to only download AAM? 

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2 replies

Participant
July 1, 2021

I'm having the same problem.  I've been getting the runaround with the chat support for one week now with no helpful response.  Initially, the help team took control of my desktop in order to install a log collector. This captured what happened to my computer when I tried to sign in to Adobe Creative Cloud and it didn't work.  They were supposed to get a technician to look at this fault before getting back to me with 24-48 hours.  It's been a week.
BTW I'm still running Windows 7, which hasn't been a problem until now.
I can access Creative Cloud on my laptop which has Windows 10.

Legend
July 1, 2021

What operating system version? What version of Photoshop?

Participant
July 2, 2021

I'm running Photoshop CC 2017 on a MacBook Pro with Catalina. I chatted with support, but they were not able to solve the problem. All of the other posts regarding this issue have links to download "Adobe Application Manager", but all the links are redirected to Creative Cloud. I tried reinstalling Creative Cloud, but no luck.

Legend
July 2, 2021

Catalina needs the 2020 versions or later. Install the current Photoshop. Using the latest Creative Cloud desktop app.