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ChelseaLab
Participant
August 22, 2016
Answered

Need Adobe to reset CS4 activation count in order to activate CS4 on a new computer. [was: Vicky - Chelsea photo lab. NEED HELP ASAP]

  • August 22, 2016
  • 2 replies
  • 357 views

I have photoshop CS4. I was given a serial number to activate a new computer. I was told that the account was deactivated previously but it never was. The number I was given crashes the application every time I try to open. I have been waiting on Adobe help since Friday and all day today. I need my CS4 deactivted from a spescific computer so I can reinstall

    This topic has been closed for replies.
    Correct answer Ned Murphy

    From your description it is not clear that you actually own the license... seems more like someone gave it to you.  You might have a hard time selling that to Adobe Support.   Licenses need to be formally transferred thru Adobe. 

    In any case you need to contact them thru chat and ask them to reset your activations.  Ask for no more than that or they will send you back here where no one can help.

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    2 replies

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    August 22, 2016

    From your description it is not clear that you actually own the license... seems more like someone gave it to you.  You might have a hard time selling that to Adobe Support.   Licenses need to be formally transferred thru Adobe. 

    In any case you need to contact them thru chat and ask them to reset your activations.  Ask for no more than that or they will send you back here where no one can help.

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Serial number and activation chat support (non-CC)

    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    T
    TanujSandal
    Inspiring
    August 22, 2016

    Moving to Downloading, Installing, Setting Up​

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