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ebrustein
ebrustein
Inspiring
January 23, 2019
Answered

Need help installing Creative Cloud Desktop - Getting Error T1

  • January 23, 2019
  • 1 reply
  • 483 views

I have searched for and tried all of the suggestions posted in the forums to install the desktop app with no success. I'm using Windows 7. It gets to about 43% and then I get an error message saying it failed to install and lists Error T1. I have:

1. restarted numerous times and in between all of the steps listed below

2. used the cc desktop uninstall app (even though I had nothing to uninstall)

3. used the cc cleaner which removed all previous versions of CC (5.1 & 5.5)

4. tried installing/cleaning in admin mode

5. restarted in safe mode and tried all of the above

6. created another account with admin privileges and tried all of the above.

I'm out of options. Please help. Thanks in advance

This topic has been closed for replies.
Correct answer ebrustein

I finally got it to work and here were my steps for correcting Error P1:

1. Did all the steps recommended by everyone in the forum with no luck.

2. Contacted adobe support and all they could say was that CC 2019 was probably incompatible with Windows 7 and might do the same thing even if I upgraded to Win 10. The only solution they had was to try and sell me CS 6 for $600.

Went ahead and upgraded to Windows 10, still got the same error. Went back to Windows 7.

3. Decided to bite the bullet and remove everything related to anything Adobe on my laptop.

4. Ran CC cleaner and removed all 5.1, 5.5, and 6.0 apps. Then ran again and cleaned All.

5. Opened Control Panel and uninstalled anything else Adobe related.

6. Renamed these oobe folders to oobe.old:

     • C:\Program Files (x86)\Common Files\Adobe
     • C:\Users\Elisabeth\AppData\Local\Adobe

     • C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Adobe

7. Deleted Adobe folders from below 5 locations  (or rename them to Adobe-old). I chose to delete them.

     • C: > ProgramData> Adobe.

     • C: > Program Files > Adobe.

     • C: > Program Files(X86) > Adobe.

     • C: > Program Files > Common Files >  Adobe.

     • C: > Program Files(X86) > Common Files >  Adobe.

8. When you try to rename them or delete them you may get an error that says they can't be deleted because they are open or being used by System. Or that you must have Admin rights. In that case follow these instructions. It may say System as the owner rather than TrustedInstaller depending on what version of Windows you have.

Windows 7/8/10 - How to Delete Files Protected by TrustedInstaller

9. Ran CC cleaner again just to be on the safe side.

10. Restarted. Ran the installer and it worked.

Good luck! It took me 4 days of sitting in front of my computer trying everything , trying again, searching, and searching again to arrive at this solution. I shouldn't have had to do that.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 23, 2019

if that's not a p1 error, attach a screenshot.

ebrustein
ebrusteinAuthorCorrect answer
Inspiring
January 26, 2019

I finally got it to work and here were my steps for correcting Error P1:

1. Did all the steps recommended by everyone in the forum with no luck.

2. Contacted adobe support and all they could say was that CC 2019 was probably incompatible with Windows 7 and might do the same thing even if I upgraded to Win 10. The only solution they had was to try and sell me CS 6 for $600.

Went ahead and upgraded to Windows 10, still got the same error. Went back to Windows 7.

3. Decided to bite the bullet and remove everything related to anything Adobe on my laptop.

4. Ran CC cleaner and removed all 5.1, 5.5, and 6.0 apps. Then ran again and cleaned All.

5. Opened Control Panel and uninstalled anything else Adobe related.

6. Renamed these oobe folders to oobe.old:

     • C:\Program Files (x86)\Common Files\Adobe
     • C:\Users\Elisabeth\AppData\Local\Adobe

     • C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Adobe

7. Deleted Adobe folders from below 5 locations  (or rename them to Adobe-old). I chose to delete them.

     • C: > ProgramData> Adobe.

     • C: > Program Files > Adobe.

     • C: > Program Files(X86) > Adobe.

     • C: > Program Files > Common Files >  Adobe.

     • C: > Program Files(X86) > Common Files >  Adobe.

8. When you try to rename them or delete them you may get an error that says they can't be deleted because they are open or being used by System. Or that you must have Admin rights. In that case follow these instructions. It may say System as the owner rather than TrustedInstaller depending on what version of Windows you have.

Windows 7/8/10 - How to Delete Files Protected by TrustedInstaller

9. Ran CC cleaner again just to be on the safe side.

10. Restarted. Ran the installer and it worked.

Good luck! It took me 4 days of sitting in front of my computer trying everything , trying again, searching, and searching again to arrive at this solution. I shouldn't have had to do that.

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