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chrisneal258
Participant
August 26, 2014
Answered

Need help installing Lightroom 5 upgrade on a new computer

  • August 26, 2014
  • 2 replies
  • 208 views

Hi all,

On Mac #1 I have Lightroom 5, which was upgraded to from Lightroom 4. I have noted down a full v4.x licence key and a v5.x upgrade key, and these worked on Mac #1.

I now want to install Lightroom 5 on Mac #2. I can install and activate v4 but when I install v5 it doesn't offer me an upgrade activation. The only licence it seems to want is a full v5 one (it doesn't accept my v5 upgrade key).

How can I get LRv5 installed on the new computer?

Thanks,

Chris

    This topic has been closed for replies.
    Correct answer kglad

    if you're seeing an invalid serial # message, Error "The serial number is not valid for this product" | Creative Suite

    2 replies

    C
    chrisneal258Author
    Participant
    August 26, 2014

    Thanks Kglad, that worked.

    I was downloading the full trial of LRv5, but what I needed to do was go into my account and hit the download button next to the upgrade order in my order history. This downloads a different installer.

    I'm happy now --> :-)

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 26, 2014

    you're welcome.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 26, 2014

    if you're seeing an invalid serial # message, Error "The serial number is not valid for this product" | Creative Suite

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