need help installing older version - doesn't like my s/n

Question

I had to get a new computer & all my software had to be reloaded.

My Adobe Pro is an older version on CD. I don't have a CD drive now.

I tried using a backup copy of my Adobe & reinstalling but the install will not accept my S/N.

How do I reinstall or reach a tech to chat?

John T Smith · Answer

You need to buy an external DVD drive

Adobe has removed ALL public download links for installs and updates
-links are ONLY available to someone who purchased a download from Adobe
-CS6 (and earlier) are no longer sold or supported by Adobe, and no authorized
-vendor has copies to sell... not by disc, and not by download of an installer
.
The Adobe employee who advises volunteer helpers (I am one) said this on 12-18-2019
"Adobe employees will no longer be engaging with Creative Suite customers to provide support via chat, phone, or social media"

That means that you will not be given a download link by contacting customer support

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