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paulsor
Participant
January 22, 2016
Question

need help reinstalling licenced product - but I dont have the licence anymore - only redemption codes

  • January 22, 2016
  • 1 reply
  • 165 views

i purchased photoshop elements student, got a redemption code, got a licence / serial number, and commenced using the product several years ago.  Now I have a new computer and wanted to reinstall and cant get anywhere.  Is there a live person I can speak to to get help?, i purchased photoshop elements student, got a redemption code, got a licence / serial number, and commenced using the product several years ago.  Now I have a new computer and wanted to reinstall and cant get anywhere.  Is there a live person I can speak to to get help?

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 22, 2016

if you still have pse installed somewhere you can recover the serial number:

windows: http://www.belarc.com/free_download.html

mac:  https://mac-product-key-finder.com/

if you purchase from or registered with adobe, check your account (Adobe ID) using the same adobe id used to purchase/register.

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